W4As Premier Kayak Essay Example | Topics and Well Written Essays - 500 words

W4As Premier Kayak - Essay Example As such, the inefficiencies in previous booking and reservations system required designing a new model which would address the disclosed gaps. The model was noted to provide access to an accurate schedule of booked customers who already paid and the information is provided to crucial personnel at Premier Kayak to enable staff members, especially tour guides, to provide the needed service. The model thereby prevents overbooking and ensures accuracy in making reservations for scheduled tours only in defined number of kayaks at a particular available date and time. The key innovations that Premier Kayak’s reservation system which avoided making the reservation system a painful process to customers included defining the available slots for the kayaks in any particular day, time, and location to prevent overbooking. Likewise, only customers who confirmed reservations through payments made online would be confirmed for the kayak tours. In addition, these schedules have defined tour guides who could access the information and abide by the reservations made. As such, the reservation system, which is available and accessible to customers and employees, would avoid overbooking or the need for rescheduling. This prevented having to refund customers due to unavailable tour guides or lack of kayaks at preferred booking dates. The new method also prevented having to contend with irate customers or the need to make refunds. Overall, the system improved Premier Kayak’s image as a reliable and dependable organization in their field of endeavor. The evaluation method that is recommended to make certain that the innovations perform as expected is through customer feedback surveys (Foot, 2013). The survey would gather information pertinent to the customers’ satisfaction on services rendered by Premier Kayak. Likewise, the 360 degree assessment is another evaluation tool that solicits information from various